Do you have a complaint? We are very sorry! We think your customer satisfaction is very important. We would be happy to discuss your complaint as best as possible!

Please contact us to make your complaint known. After you have contacted us about your complaint, we will:

1. Investigate the cause of your complaint;
2. Contacting you to find a solution together;
3. Follow up on the agreements made;
4. Use the experience to prevent similar complaints in the future.

Do you disagree with the solution? Or can't we figure it out? Then you can submit your complaint to the European Disputes Committee on the European ODR Platform .